Step One: Placing an Order
◦ Select the correct size.
◦ Fill in the accurate shipping address (down to the house number).
Step Two: Product Quality Inspection (QC)
◦ Our staff will conduct a quality inspection (QC) within approximately 3 business days.
◦ ✅ Quality Inspection Passed: Click "OK" (Confirm). The order will be shipped the next day.
◦ ❌ Quality Inspection Failed: Click "Failed" and contact customer service to explain the reason for dissatisfaction. Customer service will reschedule the quality inspection.
◦ Note: The quality inspection link will be sent to the email address you provided when placing your order. If you do not confirm within one week, we will consider it as acceptance of shipment.
Step Three: Obtaining the Tracking Number
◦ After confirming satisfaction with the quality inspection, the order will be shipped.
◦ The tracking number will be sent to the email address you provided when placing the order within 3 business days after shipment.
◦ The order status will change from "Pending Shipment" to "Shipped".
Step Four: Delivery Time
◦ 9-12 business days (calculated from the tracking number update date, not the order date).
Step Five: Tracking Updates
◦ The package is shipped from China. The international logistics company will only update the tracking information after receiving the package.
◦ Updates usually take about 10 days (please be patient).
◦ Tracking information displayed = Package has been shipped.
Important Note: If you have any questions, please contact luckysneakers staff using the contact information provided on the website.
➡️ Email: service@luckysneakers.org
➡️ WhatsApp: +852 92488705
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